Shipping & Delivery

Alfred24 Delivery is our Hong Kong shipping partner; at the same time, it can offset carbon emissions for the environment.

For Macau & Taiwan Customers, we will provide S.F Express for the shipments. Customers are liable for any duties, taxes and other additional charges that the shipment may incur.  

  • Alfred24 Smart Locker or Alfred24 Pickup Point

We will despatch your order within 3-5 business days after receiving the confirmed payment. And the order will be delivered by Alfred24 Smart Locker or pickup point to the address that you provide to us. ( Please click here to browse the address and the opening hours of all Alfred Smart Locker )  Once your order is dispatched we will send you a “tracking number” of your order. You can check the shipment status by entering the tracking number on the Alfred24 Delivery website. (Please click here for the Shipment status)

Once your order is delivered to the designated Alfred24 Smart locker or pick up point, Alfred24 Delivery will send a collection code via SMS to inform you to pick up your parcel. Or you need to show the SMS to the staff at the Alfred24 Delivery pickup point. 

You must collect the Parcel within the time period designated by the SMS notification. If the parcel is not picked up within the set time period, it will be deemed expired and returned to the warehouse. The returned expired Parcels will have a seven (7) days free storage period and you need to pay the shipping fee for redelivery. However, If no related information is received, we have the right to handle that Parcel by ourselves (including but not limited to destroying that Parcel).

If the delivery address needs to be changed after we despatched your order, we will count it as 2 orders. 

  • Macau & Taiwan S.F Express

We will despatch your order within 3-5 business days after receiving the confirmed payment. And the order will be delivered by S.F. Express to the address that you provide to us. Once your order is dispatched we will send you an “SF tracking number” of your order. You can check the shipment status by entering the tracking number on the S.F Express website. (Please click here for the Shipment status). If you need to select a specific delivery time, please contact S.F Express directly for the arrangement. ( Please click here for the S.F customer service hotline).

Notice

  • We will arrange the delivery as soon as possible according to the pick-up method selected by you. 
  • To ensure the courier can contact you smoothly, kindly provide the contact number and double check the number that you input on the checkout page is correct.
  • The shipping fee will be collected when you placed the order via our website.
  • We will not combined in-stock and pre-order products. Therefore, we will deliver the products separately and you need to pay the shipping fee for each delivery. Nevertheless, if the estimated arrival date of each pre-order product is no more than 2 weeks, we will deliver the products in one. However, if the estimated arrival date of the pre-order products is more than 2 weeks then we will deliver your orders separately.  
  • The estimated arrival date of the pre-order products is provided by the supplier. The actual arrival date depends on the manufacturer, the speed of international logistics delivery, local policies; weather and other external factors. 
  • We will try our best to ensure that the pre-order products arrive on time, but it is inevitable that sometimes it will also be affected by various uncontrollable external factors, which may lead to the risk of products being out of stock or delays. 
  • If there are any delays/problems with pre-ordered products, we will notify the affected customers individually by the below instant message platforms: WhatsApp ; Signal ; Telegram or Email. 
  • Once the order is confirmed and paid, we will place the order from the supplier for you. Therefore, we are not able to cancel or change any confirmed order due to personal reasons. 
  • If pre-ordered products are out of stock/delayed due to supplier or other uncontrollable problems, we will provide refunds to affected customers. However, if the delay does not exceed 3 months from the estimated arrival date, no refund will be given.
  • If you choose the delivery location due to changes in the logistics company’s policy or the current situation, we recommended you contact the logistics company regarding the change of location. As we are unable to intervene in the other’s policies, all are based on the decision of the logistics company. 
  • Regarding the different cooperative pick-up points/smart locker provided by third-party logistics companies, there may also be risks of changes due to the current cooperation situation, such as changes in location/business hours; if there is any change, the final pick-up location may be changed. Please note that the final decision for the new location is made by the third-party logistics company.
  • We will not deliver to post office boxes and hotels. Please fill in a valid delivery address and phone number when ordering.